How much are tickets?
Children €24.50 (1 to 12 years old)
Babies €10.00 (0 – 11 months)
Everyone attending Christmas Island must have a ticket. Non ticket holders will not be allowed through the gates.
Please note: Children are the responsibility of the supervising adult at all times. All safety procedures must be adhered to at all times. By making this booking, customers accept full responsibility for themselves and their children. Waivers must be completed before arrival.
Guests attending will have to show Covid Certificate (vaccine or recovery certificate) along with photo ID.
Do we need to sign a waiver?
Yes the waiver needs to be signed online before arrival. Each adult (18 years and older) needs to sign their own waiver, and children/minors are added to an adult waiver. Waivers are cross referenced at the check-in gate. Bookings without completed waivers will be refused entry as per insurance requirements.
Do I need a ticket for a baby?
Yes, babies are €10.00 and they will receive a present. Buggies are allowed, however they are not allowed on the train.
Do you offer a professional photo?
Yes, you can get a professional 8×6 photo of your family for €10. The photo comes with a Christmas Island sleeve, which works as a frame so you can display your photo at home on a hard surface.
Please note the professional photo must be purchased in advance. Christmas Island is a scheduled event and we cannot rearrange the photo schedule on the day.
Is there accommodation on site?
Yes, the Christmas event takes place at Hidden Valley Resort in Rathdrum, County Wicklow. The resort offers both glamping lodges and boutique lodges.
Is there parking at Christmas Island?
Yes, parking is on site and free of charge.
Can I bring a buggy for a child?
Yes, you can use a buggy on the entire park, however the buggy will not be able to go onto The North Pole Express. The buggy can either be left at our reception area, or it can be brought around to Christmas Island to use after the train.
Can you have a wheelchair on the train?
No, unfortunately the train cannot take a wheelchair, however if the person has some mobility, then they can go on the train and we’ll bring the wheelchair around for them.
Is Christmas Island an outdoor or indoor event?
Christmas Island is both an indoor and outdoor event, so please dress appropriately. The event will only be cancelled in extreme weather conditions. To date, the event has not been cancelled. Don’t forget, we’re in Ireland, so Christmas Island still operates on wet and windy days!!
Can we book tickets at Christmas Island or by phone?
No, tickets must be purchased online in advance from www.christmasisland.ie
Can I change dates or cancel my booking?
All sales are final and non-refundable. Customers can change their date/time of booking with a minimum of 48 hours notice.
If you are unable to attend, your tickets can be transferred to other family and friends. There is a €10 administration fee to change the names and details of the tickets.
If it’s less than 48 hours from your scheduled time and you cannot attend due to Covid, then we can change the details/names on the tickets for free so they can still be used by family/friends.
There is a €4.95 booking fee per transaction for the costs associated with the ticketing system and also for the installation and maintenance of computer software. This fee is non refundable.
Can we add extra adults/children to our booking?
Yes, if there is availability, then please email [email protected] and we can make this change for you. Please keep in mind that families can only book for their own family. Multiple families are not allowed on the same ticket.
Do we get a refund if the weather is bad?
No, Christmas Island still operates in cold/rainy/windy weather. In the unlikely event that an event has to be cancelled, everyone will be contacted as soon as possible to rearrange their booking. We will also post notices on our Facebook page and websites. Please dress appropriately as the Irish weather is unpredictable. To date, the event has never been cancelled.
Are pets allowed?
What if we book tickets to find out later that we cannot attend?
All ticket sales are final and non-refundable. If you cannot attend, and you cannot rearrange your date/time within the same calendar year, then customers can give their tickets to family or friends. There is a €10 administration fee to change the names/details of the tickets.
All changes must be made at least 48 hours before your scheduled event time by emailing [email protected] All changes MUST be emailed only. If it’s less than 48 hours and you cannot attend due to Covid, then we can change the details/names on the tickets for free so they can still be used by family/friends.
What happens if we’re late to our scheduled time at Christmas Island?
Christmas Island is a scheduled event and therefore the train must leave on time. Please allow sufficient time for any unforeseen traffic problems, weather, etc. If you are late, then we cannot move your family into another time slot as the event is always fully booked. Families must arrive on time. For example, if you booked 10AM, then your train leaves at 10AM, so your arrival time should be no later than 930AM. Families should arrive no later than 30 minutes BEFORE their scheduled time to allow time for check-in, parking and being ready to board the train.
Is there food at Christmas Island?
Yes, we will be serving hot food and drink during opening hours. The Lakehouse closes at 9pm each evening and opens 30 minutes before the first time slot of the day.
What time is Christmas Island open to/from?
Please check the online calendar as opening times change depending on the day. The gates open 1 hour before the first scheduled time. If you’ve booked one of the later time slots, then it’s important to arrive earlier to get food/drink, look around, etc before your Christmas experience begins as all the extras close at 9PM. Families are welcome to arrive at anytime and most families spend 2 hours with us.
Will families meet Santa individually?
Yes, each family will meet Santa individually on Christmas Island with social distancing in place. The time with Santa is slightly shorter this year to minimise contact time.
Are face masks required?
Face masks are required for all adults when indoors during your visit and throughout the 1 hour Christmas experience. Please ensure face masks are worn properly when on the resort to ensure everyone’s safety.
Each booking will be tracked in case the HSE require the information. Families need to ensure they know their date/time and to be on time for their booking. Families will not be allowed to change to other time slots on the day if they are late. No refunds or transfers are given to families who are late.
Please note that in light of the current Covid 19 pandemic, and further to advice and direction from the HSE, we will retain your contact details for contact tracing purposes [for a period of 14 days] from the date of your visit to Christmas Island. In the event that we receive a request from the HSE within this time period for visitor contact details, we will provide a copy of the information which you have submitted to us to the HSE to allow them to contact you.